RETURN & REFUND POLICY
- If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at email@example.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
- Shipping and COD charges are non refundable
- Raise your return request within 2 days of receiving the shipment through this link : return form. If you receive any defective product, do contact us immediately by mailing us at firstname.lastname@example.org with your Order ID and send us a snapshot of the defect. We will provide you a replacement of the product.
- If you have to cancel an order, please do so before your order is shipped
- If you cancel your order before it has been shipped, we will refund the entire amount
- The shipping charges for sending the products back has to be borne by the customer
- Once we have received the products a quality check would be done by our team
- The amount refunded to you would be only for the products not the shipping charges
- If you do opt for a credit note, you cannot en-cash it later.
- Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
- We unfortunately do not have an exchange policy for international customers.
- There are some items that are Made to order which are not eligible for Replacement.
- Please note that international orders are not eligible for returns or exchanges.
How To Exchange Product ?
- Raise an exchange request within 2 days of receiving the product through whatsapp. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through mail email@example.com You will receive an approval mail from us within 48 hours if the request is accepted
- A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
- Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address : 4136, Avadh Textile Market, Opp New Bombay Market, Umarwada, Surat – 395010
- Please make sure that the original packing is intact when the product is picked up.
- No return and exchange request would be accepted if the return/exchange request is raised after 2 days of receiving the shipment. Incase of exceptional cases please write to us at firstname.lastname@example.org
- You would be notified by us , once we receive your shipment.
- Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a fashion India Wallet amount for reverse shipping.
- Exchange is not possible if the saree has fall and edging done to it.
- Exchange would not be accepted if the product was customised for you.
- If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
- If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be given on fashion india wallet account back to you. which can be used for your next purchase.
- Products bought during sale are non-refundable
NOTE FOR RETURN & EXCHANGE :
* The items should be unused and unwashed for hygiene reasons.
* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
* Sarees with fall and edging would not be accepted for return or exchange.
* Customised products cannot be returned or exchanged
* Return/Exchange request that are not raised within 2 days of receiving the product would not be accepted.
* Alterations would be done only once for the blouses or customised orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
* Products bought during sale are non-refundable
* Masks and Handkerchiefs cannot be returned or exchanged